Privacy Policy

1. Introduction

Garagat Technology LLC ("Garagat", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and mobile applications (collectively, the "Services").

By using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy in accordance with the applicable data protection laws of the United Arab Emirates, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

2. Information We Collect

Personal Information: When you create an account or use our Services, we may collect:

• Full name, email address, and phone number
• Vehicle information (make, model, year, registration details)
• Payment and billing information (processed securely via our payment gateway partner)
• Location data (to find nearby garages)
• Profile photographs and identification documents (for garage partners)

Automatically Collected Information:

• Device information (type, operating system, unique identifiers)
• Log data (IP address, browser type, pages visited, timestamps)
• Usage patterns and interaction data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Services
• To process bookings, transactions, and payments
• To verify the identity and credentials of garage partners
• To communicate with you about services, bookings, and updates
• To send promotional communications (with your consent)
• To ensure the safety and integrity of our platform
• To comply with legal obligations and resolve disputes
• To analyse usage trends and improve the user experience

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Garages you book with receive necessary details (name, contact, vehicle info) to fulfil the service.
• Payment Processors: Secure third-party payment gateways to process transactions.
• Cloud Service Providers: Trusted infrastructure partners who host and process data on our behalf, bound by confidentiality agreements.
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Garagat, our users, or the public.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication mechanisms including multi-factor authentication
• Regular security assessments and vulnerability testing
• Access controls limiting data access to authorised personnel only
• Compliance with PCI DSS standards for payment data handling

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymised.

7. Your Rights

Under applicable UAE data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for data processing where applicable
• Object to or restrict certain processing activities
• Request data portability in a commonly used format

To exercise any of these rights, please contact us at privacy@garagat.ai.

8. Cookies

We use cookies and similar technologies to enhance your experience, analyse usage, and assist in our marketing efforts. You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of certain features.

9. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the UAE. Where such transfers occur, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@garagat.ai
• Address: Garagat Technology LLC, Dubai, United Arab Emirates
• Phone: +971 XX XXX XXXX